We presume that Members have a basic, or beginner’s level of understanding the core operational and mathematical functions in Excel©; if this is not the case, or if Members are completely brand new to Excel©, then we recommend researching the myriad basic – and mostly free – Excel© training sites that are widely available on the internet, and from searches conducted on Google, YouTube, and other web resources.

Regarding the other platform assets available, no experience is needed.  In fact, we want to be your default resource for all things related to commercial real estate. Members can be as visible and interactive as they wish on the platform, and always remain in full control of their individual Member Experience.

No way! 

When you join, you lock in your rate for as long as you remain a member, and regardless of how future pricing may change. 

However, if Members decide to leave the platform, or their Community Membership expires before renewing and then later re-joining, they will pay whatever prevailing pricing is in effect at the time they re-join.

No. 

The content available in the MasterCRE Digital Store builds even broader and deeper upon the content presented in the courses.  The courses are intended to give Members basic competency in those areas covered; the content in the Digital Merch Store is next-level, top-shelf, and ready-to-go, right out of the box. Regarding the Excel© content, the best part is that it's unlocked and 100% fully customizable, so you can edit it however you desire.

Yes!

We are totally flexible, but …. we cannot offer any pro-rations or credits.

For example, let’s assume that you are a monthly Member; if you decide that after purchasing you then wish to change your Membership to Annual or Lifetime status, you certainly can do that - but we can’t offer any refunds, credits, or pro-rations.

Because of the digital nature of all our products, we cannot offer a free trial period, but we can offer limited-time free access (without downloads) so you can "get a feel" for what the platform and the Community are all about.

We are making ALL of our unlimited resources available to Members from "day one" of their Membership, and without restriction. Further, we don’t like contracts and don’t believe in ‘locking people in” if they aren’t happy with the platform - but we believe that its reasonable and fair to be compensated in some way for MasterCRE offering that level of flexibility and access to certain digital products.

Of course! 

You get access to anything and everything on the entire MasterCRE platform - as long as you remain a Member in good standing. We do not charge extra for anything that we ever add to, or improve upon, on the platform; the only exception is the content available for purchase in The MasterCRE Digital Store, in which all items are purchased separately.

Simple! 

If you no longer wish to remain a Member, you can either cancel directly through the platform, or you can send an email to: [email protected] with “Cancel My Membership”” in the subject line and we’ll take care of it for you, immediately. If we receive your cancellation notice before the 5th calendar day of the month you cancel, we won't charge you for that month.  

And, although our cancellation process is always “no questions asked,” we certainly hope that you’d be willing to freely share the reason(s) behind your cancellation so that we can continuously improve the platform, the community, and the user experience.

All content involving the use of Microsoft Excel© and any other related Microsoft applications were created in the desktop version of Microsoft Office 365; however, most of the functions that are regularly used will also work going back to the 2013 version, which is the least current version we recommend using.

Also, we strongly recommend using the desktop version of the most current application you have available, as using some of the functions can provide a far less fulfilling experience when using either the online or mobile versions of Microsoft Excel©.

MasterCRE offers support via email submissions to: [email protected] with “Support” and a brief description in the subject line, as well as in the live “chat” window available while in the platform.

Someone from MasterCRE will respond as soon as possible, and will do so via a venue that's most appropriate for the support request, i.e., a telephone call, text, email, or a virtual/online meeting session (Zoom, Google Meet, or other comparable service).

Yes, we sure do!

We offer individual, group, and team coaching and training, with cost and availability on a ’case-by-case’ basis and either in-person or via Zoom, Google Meet, or a similar web-based video conferencing service. 

We also offer customized advisory, consulting, transaction, and Excel© services, as well as commercial real estate services through our sister company, HAUTE Commercial Real Estate, LLC (www.HAUTEcre.com), a southeast Florida-based, full-service CRE firm serving the United States. If this is something in which you or someone you know may have an interest, we ask that you either call us directly at: 833.982.2716 or email us at: [email protected].

You can- but ... when it comes to the educational content, platform interactivity, and the overall quality of the Member Experience, we strongly suggest using either a desktop or laptop (PC or Apple/Mac) whenever possible. 

Everything involving the platform was designed and implemented in a PC environment (versus Mac), so if Members are using a Mac, then the experience should be slightly different than what PC users experience – but no more or less so than any other platform used by both systems. 

However, in the educational content, all courses are presented using the PC version of Microsoft Excel©, and we do not provide any instructions in the Mac environment, as we are assuming that all Members have basic competency in the version of Microsoft Excel© they are using.

Finally ... our favorite question! 

If you don’t see it, and you want to learn it – let us know, and we’ll create it!  Just send an email to: [email protected] with “Course Suggestion” and we will incorporate it into the curriculum.

This also goes for any suggestions to improve anything on the MasterCRE platform, add a feature or service that we missed, or anything else that you’d like to see included or implemented. We want this platform to be as much yours as it is ours, and we are always striving to be better, and to do better, so feel free help us out!

Yes - but the real answer is "it depends."

We evaluate each of these individually, so if you're interested in making MasterCRE a part of your platform, please reach out either via email at: [email protected], or call us at: 833.982.2716, we're always happy to discuss it!

All of the educational content require their own time commitments, but this is based not only on the course content itself, but your ability to complete it in a way that's best for you. We all learn in different ways, speeds, and retention levels - but the great thing about this content is that you have total control over the experience. You can work on it whenever and from wherever it's most convenient for you, and you have total control over the content - fast-forward, rewind, pause .... do whatever works for you.

All courses have the total amount of "video" time, but this is not the same as "learning" time. The total video time is posted on the thumbnail or summary for each course being offered, so you can gauge about how long it might take you to complete.

This one is a resounding and emphatic "No."

Not only the educational and training content - but the entire MasterCRE user experience - was created with absolute newbies in mind. Although having experience or training in these backgrounds will definitely help, they are not necessary or required. You can sign up and jump in wherever you'd like, and if if you're a complete beginner, the course content was specifically designed with you in mind, as it starts at the most basic level and then advances.

Sorry ... but that is a big, fat, hairy "no" - and doing so will result in immediate and permanent removal and blacklisting from the MasterCRE Community and the platform - as will any other material violation of MasterCRE's Community Guidelines or Terms and Conditions, and in our sole discretion.

To say that we have worked extremely hard in bringing this community over 30-plus years of HIGHLY specialized commercial real estate skills, resources, tools, and intelligence that are not available anywhere else would be a gross understatement, and we're simply not cool with giving that away; we're also betting that you wouldn't be cool with it, either.

That said, we do allow each Community Member to use up to three (3) seBottom Border 1parate devices to access the community and the platform.